FAQs

What is VIDEO GAMES ETC?

 

VIDEO GAMES ETC! was founded in Dubuque, Iowa in 1993. We have 7 stores in 2 states, all of which are locally owned and operated.

We buy, sell, trade video games, systems, DVD, Blu-Ray movies, Tablets, Smartphones, Smartwatches, Activity Trackers, Internet Streaming Devices, MP3 Players, collectible card games, board games, energy drinks & more. We even accept all retro systems!

VIDEO GAMES ETC! prides itself on our fair sale pricing and trade-in pricing. Our staff are not just sales clerks, but gamers themselves. For more information on VIDEO GAMES ETC!, feel free to stop in one of our stores and ask our helpful staff. They will do their best to answer any questions.

 

What hours are your stores open?

 

Business Hours:

Monday - Friday 10am - 9pm

Saturday 9:30am - 9pm

Sunday 11am - 7pm

(Central Time)

How do I contact the customer service department?

 

If you have any comments, suggestions, or complaints to register, our management can be reached through the following means:

customerservice@videogamesetc.com

 

What games are safe for my kids?

 

Entertainment software titles found on VideoGamesEtc.com are rated by an independent

non-profit organization called the Entertainment Software Rating Board (ESRB). ESRB

Rating can be found with rated products. Click on the ESRB widget to the right for the official

ESRB website. They will allow you to search any game for it's rating.

 

Do all your locations carry all the product listed on the site?

 

VIDEO GAMES ETC's! product availablilty varies at our retail stores. Feel free to call the store in question to check on product availability with one of our helpful associates.

 

How do I order by phone?

 

We unfortunately do not take orders over the phone.

 

Is there a warranty?

 

Yes, Video Games Etc has a 90 day warranty against defects. Defective pre-owned items will be replaced with the exact same item. We also now offer Extended Warranties on pre-owned systems. Ask an associate for more details.

 

What is the return policy?

 

Visit our Return Policy page for details.