FAQs

General

What is VIDEO GAMES ETC?
VIDEO GAMES ETC! is a locally owned company, founded in Dubuque, Iowa. We have 5 stores located in Eastern Iowa and 1 store located in Moline, Illinois. VIDEO GAMES ETC! prides itself on our fair sale pricing and trade-in pricing. Our staff are not just sales clerks, but gamers themselves. For more information on VIDEO GAMES ETC!, feel free to stop in one of our stores and ask our helpful staff. They will do their best to answer any questions.

How can I get a list of every game for a platform?
First, click the "All Platforms" link in the menu at left. Then click the platform or category you would like to see. Finally, scroll to the bottom of the category page, and you will find a scroll box with all the titles for that category.

Are there any discounts available?
Coupons are sent out through our Customer Mailing List! Be sure to sign up today!

How do I contact the customer service department?
We appreciate comments and questions.

If you need assistance please call 319-396-0169.

Our standard office hours are from 9am - 5pm, Monday through Friday. If an associate is unable to help you at this time, please leave a detailed message.

Is VIDEO GAMES ETC! a franchise business?
No. All of our locations are a locally owned corporation

How can I get more information about the company?
Please see our About VGEtc! page for a brief description.

Are your prices in U.S. dollars?
YES, all prices shown on VideoGamesEtc.com are listed in U.S. dollars.

What games are safe for my kids?
Entertainment software titles found on VideoGamesEtc.com are rated by an independent non-profit organization called the Entertainment Software Rating Board (ESRB). ESRB Rating can be found with rated products. Click here for an explanation of ESRB and a parents buying guide.

Do all your locations carry all the product listed on the site?
VIDEO GAMES ETC's! product availablilty varies at our retail stores. Feel free to call the store in question to check on product availability with one of our helpful associates.

Ordering

How do I order by phone?
We unfortunately do not take orders over the phone, we only do in-store transactions.

Is there a warranty?
Yes, VideoGamesEtc.com has a 90 day warranty against defects. Defective items will be replaced with the exact same item.

What is the return policy?
Visit our Return Policy page for details.

What hours are your stores open?
Business Hours:

Monday - Friday 10am - 9pm

Saturday 9:30am - 9pm

Sunday 11am - 7pm

(Central Time)

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	FAQs General What is VIDEO GAMES ETC? VIDEO GAMES ETC! is a locally owned company, founded in Dubuque, Iowa. We have 5 stores located in Eastern Iowa and 1 store located in Moline, Illinois. VIDEO GAMES ETC! prides itself on our fair sale pricing and trade-in pricing. Our staff are not just sales clerks, but gamers themselves. For more information on VIDEO GAMES ETC!, feel free to stop in one of our stores and ask our helpful staff. They will do their best to answer any questions. How can I get a list of every game for a platform? First, click the "All Platforms" link in the menu at left. Then click the platform or category you would like to see. Finally, scroll to the bottom of the category page, and you will find a scroll box with all the titles for that category. Are there any discounts available? Coupons are sent out through our Customer Mailing List! Be sure to sign up today! How do I contact the customer service department? We appreciate comments and questions. If you need assistance please call 319-396-0169. Our standard office hours are from 9am - 5pm, Monday through Friday. If an associate is unable to help you at this time, please leave a detailed message. Is VIDEO GAMES ETC! a franchise business? No. All of our locations are a locally owned corporation How can I get more information about the company? Please see our About VGEtc! page for a brief description. Are your prices in U.S. dollars? YES, all prices shown on VideoGamesEtc.com are listed in U.S. dollars. What games are safe for my kids? Entertainment software titles found on VideoGamesEtc.com are rated by an independent non-profit organization called the Entertainment Software Rating Board (ESRB). ESRB Rating can be found with rated products. Click here for an explanation of ESRB and a parents buying guide. Do all your locations carry all the product listed on the site? VIDEO GAMES ETC's! product availablilty varies at our retail stores. Feel free to call the store in question to check on product availability with one of our helpful associates. Ordering How do I order by phone? We unfortunately do not take orders over the phone, we only do in-store transactions. Is there a warranty? Yes, VideoGamesEtc.com has a 90 day warranty against defects. Defective items will be replaced with the exact same item. What is the return policy? Visit our Return Policy page for details. What hours are your stores open? Business Hours: Monday - Friday 10am - 9pm Saturday 9:30am - 9pm Sunday 11am - 7pm (Central Time) Terms of Use \| Shipping Policy \| Privacy Policy Web Services Provided By: Net-Smart